FAQ

At our headquarters in Hamburg-Billstedt, at selected retail and catering partners (addresses in the Friends section here on our homepage) or around the clock here in our online shop.

No. Greek mountain herbs, like pieces of edelweiss or sage, are covered with a delicate, white fluff. You don't have to worry about that. That is the typical look of this plant. If you are not sure, please send us a digital photo of the tea cut and the batch number from the bottom of the can to: contact@samova.net. We will help you further and, in case of doubt, replace the goods immediately and free of charge.

Yes. All samova varieties (the only exception that will soon be converted: Scuba Garden tin, Refill and Mini-tin) are made from raw materials that come from controlled organic cultivation.

Yes, if the tea has been stored correctly. Basically, our tea and herbal specialties have a much longer shelf life than stated on the label. However, to ensure the full flavor of our specialties, we have defined a best before date of five to eight years (depending on the variety).

The SGS Institut Fresenius GmbH is an independent laboratory that examines sources of environmental pollution of the human organism. In the case of our tea, this means: You analyze tea samples for pesticides and heavy metals. The respective analysis results are compared with national and international maximum quantity regulations. This ensures that our varieties are and will always be "clean".

Our varieties are developed in such a way that you only need three lightly heaped teaspoons (corresponds to two samova tea measure) of the dry tea cut (exceptions: fruit teas are dosed more, green teas with less tea). You can find preparation tips on our homepage and on the respective tins, refills and boxes. Please take this as a recommendation, because it is part of samova's philosophy not to make any regulations when preparing our varieties and to enjoy all the freedom of taste - in the truest sense of the word.

samova and our suppliers pay close attention to fair trade and ensure that the respective tea gardens work in a qualitative and ethical manner. We don't just rely on certificates from our suppliers: the tea tasters with whom we work have personally visited and checked the plantations of our raw material producers. They know the local conditions and, in addition to the quality of the raw materials, pay particular attention to the following points when making the selection: on-site reinvestment in social insurance for the pickers, good accommodation and ensuring (school) training. Most of the ingredients for our tea and herbal specialties come from nearby growing areas, such as EU countries and Switzerland - and, depending on the raw materials, of course from more distant areas such as South Africa, South America, India and Sri Lanka. You can also find information about the countries of origin of our teas on the products and the respective pages here on samova.net. Internally we work according to HACCP and carry out regular in-house controls as well as voluntary tests by independent German institutes for all varieties. We obtain all raw materials for consumption exclusively from certified, tested German companies and retailers. We pay close attention to renewable and recyclable raw materials with environmentally friendly, gentle cultivation and production methods. Our organic varieties carry the European BIO seal to make their quality verifiable and traceable at any time.

Yes. We are happy to be present at your event with our modern tea culture - with a tea tasting, a cocktail course, personalized gifts, branded glasses and packages or with a tea blend created exclusively for your company. On request, we will receive you and your guests in our home base, the Kultur Palast Hamburg, come directly to your company, to the fair or to your event location - or we will be happy to arrange suitable rooms for your event. Simply send us your name, the name of your company, your postal address and a short request to contact@samova.net to request more information. You can reach us also by phone on +49 40/85 40 36 40.

The samova Philosophical Salon has so far taken place in Hamburg and in the Grand SPA Resort A-ROSA Travemünde. Under the direction of Dr. Phil. Robert André we discussed current issues with a guest of honor. The salon is supposed to stimulate: to listen, reflect and debate in a relaxed atmosphere. This series of events is currently suspended because we are busy with other projects. On request, we will be happy to organize a salon for a private party.

The best way to get informed is to subscribe to our email newsletter. We will keep you up to date with this on a regular basis: about promotions, activities and events. You can subscribe here. You can find all dates on our homepage under the heading Events.

You can find our dealer locator here.

You can find all information about our sustainable packaging materials under the menu item Planet.

Our shipping partner DPD specifies the delivery time. The delivery times for the individual products can be found on the respective article detail page.

If your goods are defective or you have other things to complain about, please submit a complaint application via the return section on our website. You can find the form here.

For some of our hotel partners we have invented and produced our own varieties as special editions. If you cannot find these in our online shop, the teas will only be sold at this hotel partner. Then please contact the hotel receptionist, they will be happy to help you.

We offer PayPal, Visa and Mastercard, American Express, direct debit and payment on account as payment options via PayPal Plus.

You can check the status of your order in your account.

You have received a shipping confirmation by email. You can follow the package with the link provided.

Yes. Please visit our Shipping terms section to get all details for your region.

You can find the postage and packaging flat rate for each delivery in our Shipping terms section.

Since we send our parcels 100% climate-neutral with DPD, delivery to a DHL Packstation is unfortunately not possible.

You can, however, have your parcel forwarded to a DPD shop as a storage location via your DPD portal, stating the shipment number.