Order
The delivery time is determined by our shipping partner DPD. You can find the delivery times for the individual products on the respective item detail page.
https://samova.net/en/FAQ/Order/How-long-will-it-take-for-my-order-to-arrive
If your goods are defective or you have other things to complain about,
please make a claim through the Returns section of our site.
our site. You can find the form here.
https://samova.net/en/FAQ/Order/My-goods-were-defective-or-I-don-t-like-them-anymore-how-can-I-return-them
For some of our hotel partners we have invented and produced our own varieties as Special Editions. If you can't find them in our online store, the tea varieties are only sold at this hotel partner. Please contact the hotel's receptionist, they will be happy to help you.
https://samova.net/en/FAQ/Order/I-am-looking-for-a-samova-tea-variety-but-can-t-find-it-in-the-online-store....
We offer PayPal, Visa and Mastercard, American Express, direct debit and payment on account as payment options.
https://samova.net/en/FAQ/Order/What-payment-methods-do-you-offer
You can view the status of your order at your account.
https://samova.net/en/FAQ/Order/What-is-the-status-of-my-order